|
|
|
|

Refer a Member

 
2009 ATA Resource Guide

Contact Center Listing

Submit your COMPLIMENTARY 2009 ATA Resource Guide Listing for the ATA Membership Directory and Outsourcers Buyers Guide.


Deadline:  Friday, March 27
(including all listings, print advertising, logos and company descriptions)

Please enter all information EXACTLY as it should appear in the publication.

Company Information
Company Name:
Address:
City:
State:
Zip/Postal:
Country:
Telephone:
Fax:
General Email:
Website URL:
# of years
in business:

# of years
as an ATA member:

# of employees (total):
Please select your local ATA Chapter: 

Company Type:

Consultants/Trainers
Contact Center
Economic Development Organization
Industry Suppliers
Teleservices User (Buyer of Outsourcing)
  Other – Please Indicate: 
 

Industries Served:

Human Resources (Recruiters)
Telecom
and Leisure
Internet Technology
TV/ Satellite
  Other, please specify:
Government/Political
  
Shipping    

Company Contacts*:  
*Please provide department heads (Director or above) for each category below.

  Name Title

Primary Contact:

Chief Executive Officer:
Business Development/RFP:

Compliance:
Human Resources:

Legal Counsel:

Marketing:

Sales:
   
Total #
of US Call Center Locations:

Indicate States where you have operations:  Pick List (able to select multiple states)

Alabama

Hawaii Mississippi
Oklahoma

Washington
Alaska Idaho Missouri

Oregon West Virginia
American Samoa Illinois Montana Pennsylvania Wisconsin
Arizona Indiana Nebraska Puerto Rico Wyoming
Arkansas Iowa Nevada Rhode Island  
California Kansas New Hampshire South Carolina  
Colorado Kentucky New Jersey South Dakota  
Connecticut Louisiana New Mexico Tennessee  
Delaware Maine New York Texas  
District of Columbia Maryland

North Carolina Utah  
Florida Massachusetts North Dakota Vermont  
Georgia Michigan N Marianas Islands Virginia  
Guam Minnesota Ohio Virgin Islands  
 
Total # of International Call Center Locations:
   

Indicate International Location(s):
   
Number of
Call Center Agents (Total):
   
Number of
Call Center Seats
(Total):
   
Call Volume: 

  
 
% of Inbound Volume % of Outbound Volume
Less than 25% Less than 25%
25% - 50% 25% - 50%
51% - 75% 51% - 75%
76% - 100% 76% - 100%
   

Business Specialties:
Please list up to 8 specialties in your contact center.

1-800 Toll Free

Answering Service

Appointment Setting

B2B

B2C

Branding Services

Business Product & Services

Collections

Customer Acquisition

Customer Retention

Customer Services

Database Marketing

Dealer/ Product Locator

Employee Recruitment

Fundraising

Help Desk

Lead generation

Market Research/Survey

Multi-Lingual Support

Order Processing

Service/Technical Support

Third Party Verification

Travel Reservations

Up-Sell/Cross-sell
  Other

Industry Research

Annual Contact Center Revenue:

Less than $500,000  $30 - $40 Million
$500,000 - $1 Million $40 - $50 Million
$1 Million - $5 Million $50 - $60 Million
$5 - $10 Million  $60 - $80 Million
$10 - $20 Million  $80 - $100 Million
$20 - $30 Million $100 Million +
Business Challenges:

Please rank the top 3 challenges your company’s contact center is currently facing.
Use numbers 1, 2, 3 (1-highest).

Agent Recruitment/Retention
Call Center Technology
Compliance & Regulation
Customer Experience/Satisfaction
Labor Law
Privacy Issues
Quality Assurance
New Client Acquisition
Other

Vendors

Please list the vendor companies your center uses for the following:

Call Recording/Call Logging Data Protection
   
CRM Multi-Level Communications Platform
   
Automated/IVR Telecommunications
   
Predictive Dialer  
 
   

OPTIONAL:
Please tell us who you know that should be included in the 2009 ATA Resource Guide.

Company Name:
Contact Name:
Title:
Phone:
Email:
Website:
   

Marketing Opportunities:
Make a year-round impact to industry decision makers!
A variety of advertising options are available to make you listing stand out!

DEADLINE HAS BEEN EXTENTED TO FRIDAY, MARCH 20

Upgraded BOLD Listing with Logo

Full-color, full-page Advertisement

Full-color Tab

Meet the Pros - Directory Listing

AND MORE!


<DOWNLOAD Advertising Guide – pdf>
 

NOTE:   Your ATA membership must be in good standing at the time of print in order to have your information published in the Resource Guide.  If you have any questions about your membership status or would like to upgrade to a Platinum Membership, please contact ATA at 317-816-9336.

American Teleservices Association
8500 Keystone Crossing, Suite 480
Indianapolis, IN 46240
317.816.9336 ● www.ataconnect.org

© 2012