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Refer a Member

 


Media


 

Podcast Interviews with
ATA 2009 Convention Speakers

2009
ATA NEWS RELEASES

February 2, 2010
ATA Compliance Education Series Coming to Six Cities in 2010
“Legally Speaking” content updated to include compliance,
regulation and labor issues

October 20, 2009
American Teleservices Association Convention Goers Volunteer in a New Orleans Community
“Answering the Call” Convention Theme is Furthered with
Call Centers CARE Service Project

October 15, 2009
American Teleservices Association Convention & Expo Receives High Praise from Contact Center Professionals
Attendees “Answered the Call” in New Orleans with Business Building, Industry Advocacy, Leadership Recognition and a Local
Philanthropic Service Project

October 5, 2009
Survey of Major U.S. Outsources Reveals Shift of Business
from Off-Shore to Domestic Teleservices Firms

Survey Results Revealed During Annual Convention & Expo
to Contact Center Professionals from Around the World

September 29, 2009
ATA Volunteers to Work with Hands On New Orleans
During Upcoming Convention

ATA "Answers the Call" with Call Centers CARE Event

September 15, 2009
ATA Convention Sessions Promise First-Rate Content to Contact Center Professionals
New content and speakers
to debut in 2009 at
New Orleans Convention

August 19, 2009
FTC Not to be Blamed for Spike in Phone Scam Activity
American Teleservices Association Continues Support of Anti-Fraud Enforcement and Encourages Congress to Assist in Combating Illegitimate Telemarketing Practitioners

August 14, 2009
American Teleservices Association Launches New Webinar Series
ATA Will Offer Compliance Webinars in Advance of
New FTC Regulations

July 28, 2009
American Teleservices Association Announces Keynotes and Session for Annual Convention in New Orleans
Two keynote addresses, a special guest speaker and new educational topics round out conference content

June 30, 2009
American Teleservices Association Prepares for Its Annual Convention & Expo for Contact Center Professionals
ATA will be “Answering the Call” in New Orleans

May 16, 2009
Radio Interview: Robocall Crackdown
Telemarketers say these things are giving them a bad name. The FTC is seeking charges.

May 16, 2009
ATA Conference Attendees Voluneer at Two
Washington DC Organizations

May 13, 2009
ATA Condemns Auto Warranty Telemarketing Scams
Consumer Guidelines: Using the Telephone Wisely

May 6, 2009
ATA Legislative Conference Strengthens Advocacy for the Contact Center Industry

March 10, 2009
ATA Prepares for Legislative Conference

February 25, 2009
ATA Brands CCPF as its Official Social Networking Site

February 19, 2009
ATA Experiencing Continued Growth

Social Media:
Impact on You & Your Business

Lon Safko, President/CEO, Innovative Thinking
Author, The Social Media Bible

Answering the Call to Reduce
Employment Liability

Chad Richter, Partner, Jackson Lewis, LLP

Why Smart People Do Stupid Things - Emotional IQ
Keith Fiveson, CEO, ITESA

Using What We learned for the ATA:
A Case Study on Agent Performance
and Quality

Steve Dawson, The Heritage Company

Agent Retention
Through Positive Coaching

Judy McKee, Partner, McKee Consulting

Creative Ideas for Recruiting and Retaining Top Talent
Steve Brubaker, InfoCision Management Corporation




Video:

Tim Searcy Testifies before
US House Energy & Commerce Committee

September 2008

Columns Featured in CIS Magazine
by ATA CEO Tim Searcy:


June 2009
Questions You Must Answer About Compliance

May 2009
What Is In Our Best Interest?

April 2009
Legislative Update

 

PODCAST with ATA CEO Tim Searcy
January 2009
New Regulations Facing Teleservices

American Teleservices Association
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Indianapolis, IN 46240
317.816.9336 ● www.ataconnect.org

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