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Largest-ever study of U.S. contact center performance
U.S. Contact Center Operational Review
Following six successful years of producing the largest primary research study of UK contact centers, ContactBabel has produced its 2nd annual study of the US contact center industry. Hundreds of US contact centers took part in the confidential study, the results of which are now available.
"The US Contact Center Operational Review" is 300 pages in length, and looks in depth at salaries, attrition, training, multimedia, IP, self-service, strategies, outsourcing, planning and many other elements that are key to understanding how contact centers can best be run.
Results have been segmented by industry sector and contact center size, so that readers can compare their own operations with those that are most similar.
The report, created in association with the American Teleservices
Association, is entirely free and can be downloaded here!
North American Contact Centers in 2006
Based on analysis of a directory of over 3,500 US and Canadian contact centers, this report is the definitive account of the size, shape and structure of the North American contact center industry. Written by one of the leading industry analysts, it contains reliable, detailed figures for agent positions, contact centers, growth rates, geographical distribution, vertical markets, contact center size bands and inbound/outbound activity, as well as views on where the industry is heading.
ContactBabel can help contact center and CRM solution providers target their market with unprecedented accuracy.
Whether your company sells to operational management or executive level - or if you need to persuade both levels of management to listen to you - we can provide the most accurate and up-to-date lists of key influencers available, whether in Customer Service, Operations, Sales, Marketing, Finance, HR or IT.
Click here to receive the free ContactBabel study
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