Indianapolis, IN – Attendees of the recent American Teleservices Association (ATA) Washington Summit gathered to volunteer their time in support of two local Washington DC organizations. This activity continued the efforts of ATA’s Call Centers CARE, a philanthropic initiative that encourages members of the association to make a difference in their local communities. Conference attendees visited two non-profit organizations, DC Thrive and DC Kitchen during the national conference held April 26-29. At Thrive DC, a homeless service center, volunteers prepared and served breakfast for 200 individuals and prepared food for the evening meal. A second group of volunteers worked at DC Central Kitchen, a community kitchen that provides more than 4,500 meals a day. Meals were distributed to approximately 100 agencies in the DC area.
Contact center professionals in ATA Chapters across the United States actively contribute to numerous charitable causes of their choice. On a national level, the Association makes available various organized philanthropic efforts to further demonstrate that professionals in the teleservices industry contribute in a very personal way and serve as good community partners.
“I am proud of the professionals in our industry who make an effort to have a positive, professional and personal impact on the lives of others. So many people who attend our chapter events and especially our two annual events at a national level, anticipate the Call Centers CARE activity because it allows them to make significant contributions while volunteering alongside other contact center professionals,” says Tim Searcy, ATA CEO.
As part of the ongoing Call Centers CARE initiative, the ATA also partners with the American Red Cross, Project Lifeline. As a result of this partnership, ATA Chapters and member companies all over the country will host local blood drives in conjunction with area Red Cross organizations. In April the NY Metro Chapter of the ATA held its 5th Annual Technology Forum and Supplier Exposition. In conjunction with the a recent Technology Forum hosted by the ATA’s New York Metro Chapter and member company DialAmerica, twelve units of blood was donated and over $1,100 was collected for local blood bank, Community Blood Services.
In March, ATA’s Arizona Chapter coordinated a diaper and underwear drive collecting more than 2,000 undergarments and diapers for the Sojourner Center. The Sojourner Center provides shelter and support services for individuals and families that are victims of domestic violence. ATA Arizona Chapter Philanthropy Chairman Joe Meehan said, “Although this was our first year helping the Sojourner Center, the Arizona Chapter has been committed for the last four years to volunteering and making donations to help similar organizations that support victims of domestic violence.”
Other recent ATA Call Center CARE efforts include a $2000 donation to Toys for Tots (New York Metro Chapter), a donation of twelve bags of toys for Arizona Children’s Center patients and $7000 in donations to domestic violence organizations (Arizona Chapter), a $2,000 donation to Atlanta’s “Kids in Need” organization (Southeastern Chapter – SCATA), and more than 300 pounds of food donated to the LA Regional Food Bank (West Coast Chapter). Many other ATA volunteers have contributed to Habitat for Humanity builds across the United States.
For more information about Call Centers CARE, or for assistance in organizing a local event, please contact ATA Director of Member Services Lisa Nye Ford at 317.816.9336. |
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