ATA - Event Partners

ITEXPO
January 20-22, 2010

Miami Beach Convention Center
Miami, FL

Contact Center Technology Trends
Presenter: ATA CEO Tim Searcy

Increasingly, enterprises are confronting the ramifications of new technology implemented from the “bottom up,” as well as customer-driven demand for features and enhanced communication capabilities. This session will discuss the increasingly pervasive technologies changing the face of the contact center world, allowing businesses to accommodate those customer demands – including “outside the box” products like Google Voice and Skype.

5th Annual Call Center Summit
January 26-29, 2010
Gaylord Palms Hotel & Convention Center
Orlando, FL
www.callcenterevent.com

IQPC and Customer Management IQ's Call Center conference series is the fastest growing call center conference providing tactical strategies for improving call center performance and ROI. The event provides practical advice and strategies for retaining customers, leveraging technology, improving agent productivity and cutting costs. Other topics include hiring and growth, reenergizing staff and receiving management buy-in for a new position of strength. The speaker faculty features experts in the customer management and call center field and include:

David Bradshaw, Vice President of Sales and Service, ING Direct
Jean Shaw, Senior Director Global Software Support, Sabre Inc. Uruguay
John Cushman, Vice President, AT&T eSales & Service
Mark Weiner, Vice President of Customer Care and Reservations, Choice Hotels International
Frank Eliason, Senior Director of National Customer Operations, Comcast

Receive an exclusive 20% discount off standard all access pricing when you use code IUS_ATA_#3. Please contact Kim Vigilia directly at 1-212-885-2753 or at kim.vigilia@iqpc.com to register, or visit the website at www.callcenterevent.com.

ITEXPO January 20-22, 2010

Miami Beach Convention Center Miami, FL

ITEXPO
January 20-22, 2010

Miami Beach Convention Center
Miami, FL