I wanted to congratulate you and the ATA Staff on presenting one of the best conferences the ATA has ever had. The events were excellent and I did not hear one negative comment the entire time . . .The atmosphere was filled with excitement and enthusiasm . . .I applaud the entire team in delivering an excellent convention with better than expected attendance in such difficult economic times.
Stuart Discount, ATA Board of Directors

What a great job you guys did on the conference.  From my perspective it went off great!  Congratulations!
Lon Safko, presenter

Thank you so much for inviting me to participate in the ATA National Convention. This was a very valuable experience and I was delighted by the opportunity. The members are fabulous people and I was delighted I could add value to their experience too as one member told me he picked up a client through the podcast he did with me. This was an invaluable opportunity and I sincerely appreciate the access you gave me to your event as well as the opportunity to work with your stellar speaker faculty. It was a phenomenal program.  
Blake Landau, ATA Media Partner

My colleagues and I wanted to thank you for another great conference! We ended up getting some very strong leads, and had a great time visiting the sites in New Orleans.
Jennifer Manning, Exhibitor

American Teleservices Association did it again…they made this bigger and better than ever.  We met so many wonderful people, we felt right at home. Old friends hugged and kissed and new friends shook hands and traded business cards, we booked a Training program and we got invited to speak at two other huge meetings. Our tribe is the Tele-Services industry.  We love these people.  We wished you all were there.
Judy McKee, presenter

I had a great time and learned a lot as well, so thanks for putting it together.  I hope to go next year in Orlando!
Matt Feltrip, Sponsor & Exhibitor

. . .the convention was good.  I really think it was our best one in the last 4 years . . .
Kendrick H

I've been attending ATA Conventions for over 20 years, and this is the best one ever!
Steve Brubaker, ATA Board of Directors

“I wanted to drop you a note to let you know how much I enjoyed the event in New Orleans last week and how impressed I am with your team and your members.

I became a new member of ATA a few months ago. Your team has gone out of their way to make me feel welcome and appreciated. They called to make sure I received all the information and offered help in making introductions, making the process easy for a newcomer.

I came down to New Orleans alone with some trepidation and I was unsure how a new member would be received.  I was immediately impressed and heartened by how friendly the people are. Every time someone saw my new member tag they went out of their way to introduce themselves and chat. A few members in particular made it a point to introduce me around to other colleagues. Overall, I came away with new leads and connections, valuable information from the seminars and found it to be a successful event for my new company.

Moving forward I will happily recommend the ATA to other folks in our industry.  I find your membership genuinely cooperative and hardworking.  It’s refreshing that working together is not just a tag line, but also a reality.

I look forward to seeing you at the compliance seminar in NY later this month.

All the best and be well,
Glenn Pasch

Lon Safko: Social Media: Impact on You and Your Business

• Fun & Very educational!
• Wow!
• Wow…opened my eyes!
• Very informative and engaging, excellent!!!
• Possibly the best sales related presentation I’ve ever seen

Steve Brubaker: Creative Ideas for Recruiting and Retaining Top Talent

• Steve was personable and accessible.  Thank you for giving good sample of employers that care.
• Steve’s energy is simply wonderful! Thanks Steve!
• Excellent and exceptional!
• Steve is a great influencer. Passionate...pleasure hearing him speak.
• Steve was great

• Excellent
• Fantastic food for thought.  I will be putting this to immediate use.
• Great QA message
• Very useful info.

Joe Gilliam: How to Create a Positive Culture in the Service Industry

• Excellent session – very entertaining and valuable
• Very informative w/ great ideas for implantation
• Thank you Joe
• Outstandingly inspiring; rekindled the leader in me! Praise the Lord Joe!
• Coach Joe was fantastic. Wish he had more time to share his beliefs.
• Wow – Thank you for Coach Joe
• Wow!
• Inspirational!
• Very insightful & engaging!
• Bring him back!
• Very inspiring!
• Excellent & Exceptional!!!
• Incredible!

Tim Searcy: State of the ATA and the Future of the Industry

• Good sell on value of the ATA!
• Always enjoy Tim’s presentations.
• Tim is a great speaker & fun to listen to.

Michele Rowan: Proven At-home Agent Strategies: The Hilton@Home Story

• Michele was great! She really knows the topic.
• Best speaker so far
• Insightful
• Great job!
• Very informative
• Thank you Michele – great presentation
• Very knowledgeable

Judy McKee / Sally Cordova: Agent Retention Through Positive Coaching

• Great!
• Best session of the convention. Learned a lot.
• This is exactly the type of presentation I come to see. Bravo.

• This has been the best panel I have seen in the last two days
• Very informative session. Found SRO stuff most helpful
• Very informative
• Josh, Dean & Steve were excellent. I really enjoyed this session.
• Clearly experts

Donna Denehy/Kristyn Emenecker: Using Speech Analytics to Get More Bang for the Quality Monitoring Buck

• Very good and valuable.
• Very helpful
• Enjoyed it. Appreciated Donna’s candor
• Very knowledgeable, made info practical, gave info on cost implications.
• One of the best, clear, honest, usable info

Tom Leidigh/Dave Nemtuda: Using Inside Sales to Drive Revenue

• Case Study was very helpful

Aphrodite Brinsmead: Using Social Networking and Emerging Channels for Customer Service

• Great
• Helpful info

If you have news, photos, videos or a testimonial to share, please email Kim Brandt at kim@ataconnect.org.

2010 ATA Convention
& Expo

Sunday, September 12 -
Wednesday, September 15

Disney's Contemporary Resort
4600 N. World Drive
Lake Buena Vista (Orlando), FL  32830