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In-House Contact Centers
Vital industry updates, benchmarking, unprecedented networking . . .

Outsourcers
Connecting you with buyers, ensuring you are compliant, paving the way to increased productivity . . .

Buyers of Outsourcing

Access to quality providers, discounts on services, compliance knowledge . . .

Technology & Service Providers
Access to valuable business opportunities, “members do business with members”. . .

Economic Development Organizations
Build and develop your economy by connecting with influential leaders in the contact center industry . . .

Consumers
Our goal is to create a symbiotic balance of interests between consumers and business. New Consumer Bill of Rights . . .

 

 

Consumers

ATA strives to create a symbiotic balance of interests between businesses and consumers. Other than serving companies with a vested interest in Teleservices, ATA has dedicated itself to ensuring ideal consumer experiences. That is why we are so focused on compliance and regulation.

Consumer complaints and concerns over varying issues with inbound and outbound call centers is why, in part, ATA created its own Self-Regulatory Organization.


The ATA website can be used as a guide and resource for consumers when it comes to compliance and regulation for Teleservices.

Guidelines for consumers Consumers Bill of Rights
Telemarketing Sales Rule Ethical marketing guidelines
Telephone Consumer Protection Act State Do-Not-Call Information
Consumer Study 2001 Consumer Study 2002
 


American Teleservices Association
3815 River Crossing Parkway, Suite 20
Indianapolis, IN 46240
317.816.9336 ● www.ataconnect.org

Copyright 2007 © American Teleservices Association

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