Restock your compliance toolbox during this day long, comprehensive series of instructive and insightful sessions.

Join an esteemed group of ATA members and compliance experts in Phoenix for an entire day of well-prepared talks, panels and instructional sessions.

As the day progresses from the basics such as Compliance 101 to advanced topics like PCI Complaince, you'll get your hands on a powerful set of strategies and tactics that will ensure your compliance kit is complete.

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Location

Agenda Overview

8:30 – 9:00a REGISTRATION

9:00 – 9:10a INTRODUCTIONS; OPENING REMARKS

9:10 – 11:00a LEVEL I – Compliance 101 and 102

11:00a – 12:00p LEVEL II – Federal and State Legislative Updates

1:00 – 2:00p LEVEL III – Privacy Issues

2:15 – 3:30p LEVEL IV – Campaign and Data Spotlights

QUESTIONS; CLOSING REMARKS

Agenda Details

9:10 – 10:30a
Compliance 101: The Basics of a Telemarketing Call

Can we make the call? – Telemarketing registrations
Can we call the consumer? – Do Not Call Compliance
Who do we say is calling? – Caller Identification
When to call, and what to say to the consumer? – Calling Times, Days, and Disclosures
Other Types of Calls? – Call Abandonment; Inbound Calls; Calls to Cell Phones

10:30 – 10:45a: Break; Sponsor Presentation

10:45 – 11:00a
Compliance 102: From the Phones to Operations

Internal Operations; Agent Training
Best Practices; Compliance Documentation
Call Monitoring / Recording
Recordkeeping

11:00 – 12:00p
Federal and State Legislative Updates

Truth in Caller ID Act
Prerecorded Messages and ADADs
Calls to Cell Phones

12:00 – 1:00p Networking Lunch

1:00 – 2:00p
Privacy Issues – An Introduction

Federal Legislative Guidance: FTC's Privacy Rule and the Department of Commerce's Green Paper
Proposed Federal Legislation:
-Commercial Privacy Bill of Rights Act of 2011;
-Do Not Track Me Online Act of 2011; Do-Not-Track Online Act of 2011

2:00 – 2:15p Break; Sponsor Presentation

2:15 – 2:45p
Campaign Spotlight: Online Marketing

Web Compliance and Best Practices for Online Marketing

2:45 – 3:30p
Data Spotlight: PCI

Best Practices for PCI Compliance

Questions; Closing Remarks