The American Teleservices Association's Inbound Committee is a central source of information to the Membership of the ATA, the Board of the ATA and potential members of the ATA on Inbound Best Practices, Inbound Legislation and Education on all Inbound topics relevant to their businesses.
The ATA’s Inbound Committee will bring the association into the forefront of inbound teleservices regarding best practices and up-to-date legislative issues. The Inbound Committee will advise the ATA Board of Directors and members while providing a voice for the association around inbound education, legislation and trends in the industry. The Committee will also provide the entire membership with useful tools to improve the inbound processes within their individual companies.
Chair—Frank Fuhrman, American Customer Care |
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| Mission Statement |
| The inbound committee is responsible for making
the ATA the association leader in the world of inbound. They
hold a conference call every month to discuss best practices
as well as some compliance issues and to plan for the up coming
convention in Orlando . They have been given a five sessions
that are to include inbound content. With these sessions
the committee will be required to find speakers as well as
plan the speaking agenda. They are also responsible for
expanding our ATA online library, by finding case studies,
research projects and white papers to provide to our membership
for free or for a price. |
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| Members |
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Frank Fuhrman- Chair
American Customer Care |
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Ray Golden
Inpulse Response Group |
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Clayton Gring
Spirit Incentives |
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John Gudenrath
West |
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Lisa Ford
American Teleservices Association |
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Peter Kardash- BOD Representative
Disney Shopping Inc. |
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Nancy Korzeniewski
Power Direct |
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Paul Kole- Vice Chair
Kowal and Associates |
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John McQuaig
St. Jude Children's Research Hospital |
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Joe Sanscrainte- State Legislative Representative
Bryan Cave, LLP |
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Don Williams
Alliance Direct Marketing Services |
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For more information about the Inbound
Committee's upcoming schedule and how to participate, contact Lisa
Ford at (317) 816-9336 or Lisa@ataconnect.org.
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