2010 ATA Compliance Education Series
THE CONTACT CENTER: LEGALLY SPEAKING
Dallas ● Tuesday, March 23
Can you “talk the talk” of legalese when it comes to the issues facing contact centers?
Attend an ATA Compliance Seminar
and learn to speak the language!
The ATA is bringing you brand new content
for 2010
so you can speak about the topics
that matter,
both inside and outside a
successful call center.
Join us in Dallas for a full-day
seminar
led by legal experts!
|
Title Sponsor:
|
Legally Speaking –
we’ll talk about . . .
|
The Word
on Regulation & Compliance |
- The buzz about DNC & lead generation
- Managing existing business relationships (EBR’s)
- What the FTC has to say about contact centers
- A look at recent enforcement actions that you’ll want to avoid
- Trends in worldwide regulation to pay attention to
- Talking about the industry’s self-regulation organization (SRO)
- Know it, speak it, write it down (compliance documentation)
- Comments about protecting proprietary & confidential info
- Let’s chat about wage and hour enforcement & class action lawsuits
- What your employee handbook should say to avoid liability
- Discuss labor organization efforts (unions) in the call center industry
- The legal and practical implications of social networking by employees
- What you should and do say if Immigration comes knocking on your door
- Speaking clearly about recent changes in employee leave law, ADA & FML
|
Supporting Sponsors:
Full-day
Compliance
Seminar
Tuesday, March 23
8:30 AM - 4:00 PM
Registration Begins 8:00 AM
$49 (ATA Members)
$99 (Non-members)
Space is Limited - Register Early!
Breakfast & Lunch Provided
Anyone in your company
involved in sales, marketing,
operations, compliance, or
human
resources will benefit
from the information they
will learn from the ATA's
expert speakers.
|
|
| Hear from . . . |
Contact Center Regulations & Compliance Expert
|
The Voice of the Contact Center Industry
|
Employee Relations Expert for Contact Centers
|
|
|
|
Mitch Roth
Attorney at Law/Partner
Roth Doner Jackson, PLC
ATA General Counsel |
Tim Searcy
Chief Executive Officer
of the ATA |
Chad Richter
Attorney at Law, Jackson Lewis
Committee Chairman for the
ATA Labor Relations Forum |
 Location
Telvista Dallas Contact Center
1607 LBJ Freeway
Dallas, TX 75234
972.919.7800
Telvista is located on the Westbound access road of I-635 (heading toward DFW airport), facing I-635, at Luna Rd which is just West of I-35.
Logos across the top of the buildings include Celanese, Centex and Taco Bueno.
Parking
Go all the way to the east end of the building (with the Telvista logo on the side of the building) and turn left to enter the covered parking garage.
Visitors must park on the 2nd or 3rd floor to avoid towing or booting. If the guard stops you at the parking garage entrance let them know that you are attending the ATA meeting at Telvista.
Once you park, take the elevator to the first floor, turn left and enter the Telvista contact center at 1607 LBJ Freeway.
|
