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Welcome to the NY Metro Chapter
including Connecticut, New Jersey & New York

Newsletter Archive

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Join us Thursday, December 8th in the Chandelier Room at the W Hotel in Hoboken NJ to share ideas, network, and celebrate the 11th Anniversary of the NY Metro Chapter of the ATA.

Featured Speakers

"Relationship Care and Customer Experience - Hearing the Voice of the Customer"

derek martinDerek Martin
American Express World Services

Derek F Martin is Director of Relationship Care for American Express World Services, responsible for customer engagement, sales, and retention for the global consumer telephone centers in 24 countries. Prior to this role, Derek worked as a Director in the American Express Service Network Strategy and Engineering team, responsible for the Platinum & Centurion Servicing strategy, CAPEX investment portfolio and six sigma reengineering projects.

Before Joining American Express, Derek was a VP of Strategic Sourcing with Broadlane and a strategy consultant with Mitchell Madison Group. Derek has traded coffee with Cargill in Peru and was a business volunteer with the Peace Corps in Senegal, West Africa.

Derek holds his MBA from the University of Michigan and a first degree black belt in Tae Kwon Do. He is an active member of the National Board of Directors for the American Teleservices Association, ATA, and a recognized blogger and speaker on the subject of customer engagement and loyalty.

phil grudzinskiPhil Grudzinski
CEO of the ATA

Phil formerly served as chairman of the ATA Board of Directors for four years and has served in a variety of senior management roles within companies such as American Express, General Electric, and Sears Roebuck and Company. Mr. Grudzinski has over 20 years of progressive leadership experience in retail, corporate, direct marketing, and financial services environments encompassing general management, direct marketing, and financial roles.

He has a proven track record for driving growth and large scale change in complex, multi-matrixed organizations using contact centers as a primary distribution and service channel.

Agenda

1:00 - 2:00p
Registration and Networking
2:00 - 3:30p
Chapter Business and Featured Speaker(s) Presentation
3:30 - 5:00p
Networking & Cocktail Reception (Open Bar & Passed Hors d'ouevres)

 

toys for totsAnd for the 6th straight year, the US Marines will be on hand to accept your donation for the Toys For Tots program.

We've lined up some fantastic items for our Toys For Tots Fundraiser Raffle, including an Apple iPad, Kindle Fire, and Samsung H200 Full HD Camcorder.

So bring one or more new, unwrapped toys, and some cash, or your checkbook, for the raffle!

Thursday
December 8, 2011
1 - 5p EST

On-Site Registration
Will Be Available

LOCATION

The W Hoboken
Chandelier Room
225 River Street
Hoboken, NJ 07030
Directions

COST

$89 Member
$119 Non-Member

CONTACT

Rich Simms
800-531-3131 x2361
rsimms@dialamerica.com

CONNECT

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SPONSORS

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Previous Event

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Engaging Consumers in the Digital Age:
PepsiCo's Evolving Contact Center

Featured Speakers

mike maddenMichael Madden
Communications Manager, PepsiCo Consumer Relations
dennis dowdDennis Dowd
Senior Communications Representative, PepsiCo Consumer Relations
Michael Madden is the Communications Manager for PepsiCo Consumer Relations and is based in the company's main contact center in Somers, NY. In addition to consumer messaging, Mike supports, develops, and implements communications strategies for issues and crisis management. His professional background includes time spent in active ministry with the RC Diocese of Bridgeport, CT and as an editorial page writer for the Waterbury Republican-American. Dennis Dowd has served on the Consumer Relations Communications Team since joining PepsiCo in 2008, with a focus on social media messaging and tracking. In his capacity as Team Lead for our ongoing Pepsi Refresh Project, Dennis has offered consumer relations insights on our largest web-driven promotion to date, which earned him the prestigious PepsiCo Chairman's award.

DATE
Thursday
July 28, 2011
12 - 5:30p

LOCATION
New York Botanical Garden

200th St and Kazimiroff Blvd
Bronx, NY 10458
Directions

SPONSORS
angel

avaya

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fpm

leadGEN

Photos From the NY Summer Social Event

   

American Teleservices Association
3815 River Crossing Parkway, Suite 20
Indianapolis, IN 46240
317.816.9336 ● www.ataconnect.org

Copyright 2011 © American Teleservices Association