ATA Day at Yankee Stadium

Thursday, June 12, 2008
12:00 - 4:00 pm

Panel Discussion:
To Outsource, Or Not To Outsource?
That is the Question!

Panelists will include:

Lou Orsi, 1-800 Flowers
Jane Bulman, Comcast
Suzanne Ronner, Reader's Digest
Helen Horsham-Bertels, Starwood Hotels
Frank Fuhrman, American Customer Care (Moderator)

Many companies are wrestling with the decision to outsource support to handle all or some of their customer contact
center needs. Is it right for you?

Every company and situation is unique. However, the reasons to outsource have similar drivers that, if managed properly,
can ensure success with your decision.

Please join a panel of experts from leading companies
who will provide a top line view of the keys to developing
a winning process to determine if outsourcing is the
right path for you.

The panelists will focus on various aspects
of the relationships that impact your decision
(e.g., people, internal clients, technology, budgets, etc.)
and will pull from their real life experiences and results.
You can apply these insights with your potential outsourcing partners to assist in your choice and build relationships
that will increase customer satisfaction and your
center's corporate value.

Join us as we tour the most famous sports stadium in the world - Yankee Stadium!

While there will not be a baseball game that day, our group will be able to enjoy . . .

• A delicious buffet luncheon in the Yankee's
  "Great Moments Room"
• A Great Panel Discussion With Industry Leaders
• Visit Monument Park
  (Touch Babe Ruth's Monument)
• Sit In The Yankee Dugout
  (Just like Jeter and A-Rod)
• Walk The Outfield Warning Track
  (Where Melky Turns Home Runs Into Outs)
• Visit the Yankee Clubhouse
  (Player's Locker Room subject to availability)
• Free parking in the Player's Parking Lot #14

COST: $75 Member
($95 Non-Member)

CLICK HERE TO REGISTER
Registration Deadline: June 11

Please contact Steve Krumenaker at Avaya
if you would like to be a sponsor or
set up a table-top display at this event:
(212-841-6120)
skrumenaker@avaya.com