|
|
|
|

 

Managing & Motivating
for PEAK Performance

The Midwest chapter is doing it again! 

We are bringing in a world class speaker to our May 13th meeting in Omaha.  David Yoho has more than 20 years of experience with helping organizations improve their call center operations. 

He specializes in helping companies do a better job of managing, motivating and training front-line call center agents.  Load up the SUV with your operations manager, supervisors, trainers, program managers, account managers and anyone responsible for getting results through other people. 

Thoughout the day-long event, David will enthrall his audience with a high-energy approach and you are guaranteed to take home ideas to improve your company immediately!

>Download David's Bio

To download free articles or learn more about David visit his website.
www.davidyoho.com


Join Us
Wednesday, May 12
8:30 am - 4:00 pm

Omaha, NE

 

 

Cost:
$99 per person

$49 for each additional person from the
same company

 

You’ll hear from a man who taught “Good to Great” management principles an entire decade before the best seller was written.  David Yoho will share great ideas that will enable you to create more productive agents – and keep them!

You’ll learn the five principles of motivation along with specific methods that will enable you to:

  • Develop more effective training programs
  • Integrate better coaching techniques
  • Stimulate people to surpass their personal expectations and challenges
  • Reverse unacceptable results and unwanted behaviors
  • Guide prioritization and focus
  • Gain your staff’s trust and respect
  • Guiding response to change
  • Conduct positive performance appraisals

David Yoho is one of the world’s most respected sales and management experts. He has provided consulting and training services in more than 400 contact centers.

His “Ultimate Hiring System” and his “M & M Game Plan” for Managing and Motivating TSRs are used by thousands worldwide. He may change the way you think and feel about how you do your job.

 

Event Sponsors:


Regency Lodge,
909 South 107th Avenue
Omaha, NE  68114
402-397-8000
800-617-8310

 
 
   

American Teleservices Association
3815 River Crossing Parkway, Suite 20
Indianapolis, IN 46240
317.816.9336 ● www.ataconnect.org

Copyright 2007 © American Teleservices Association

About ATA | Contact ATA | Member Login | Search | Membership Opportunities | ATA Member Benefits | ATA Member Categories | ATA Partners | ATA Member | Application | ATA Chapters | ATA Committees | Join ATA | Chapter | ATA Events | Sponsor ATA Event | ATA Forum | Compliance | Regulation | Compliance Resources | Regulation
Resources
| Professional Development | Influencing Government | Take Action | Government Resources | Lobbying | ATA Events | ATA Education | ATA Chapter Events | ATA Compliance Seminars | ATA Washington Summit | ATA National Convention | ATA Resource Center | Find a Supplier | ATA Partners | Articles & Whitepapers | Newsletters | Industry Research | Regulation Aides | Speakers Bureau | Media | Advertise | Sponsors | Media |Inbound call center | Outbound call center | Outsourcers | Attorneys | Technology Providers | Buyers of outsourcing | Consultants | Economic development organizations | Consumers