Managing & Motivating
for PEAK Performance

The Midwest chapter is doing it again! 

We are bringing in a world class speaker to our May 13th meeting in Omaha.  David Yoho has more than 20 years of experience with helping organizations improve their call center operations. 

He specializes in helping companies do a better job of managing, motivating and training front-line call center agents.  Load up the SUV with your operations manager, supervisors, trainers, program managers, account managers and anyone responsible for getting results through other people. 

	Thoughout the day-long event, David will enthrall his audience with a high-energy approach and you are guaranteed to take home ideas to improve your company immediately! >Download David's Bio
To download free articles or learn more about David visit his website. www.davidyoho.com

You’ll hear from a man who taught “Good to Great” management principles an entire decade before the best seller was written.  David Yoho will share great ideas that will enable you to create more productive agents – and keep them!

You’ll learn the five principles of motivation along with specific methods that will enable you to:

• Develop more effective training programs
• Integrate better coaching techniques
• Stimulate people to surpass their personal expectations and challenges
• Reverse unacceptable results and unwanted behaviors
• Guide prioritization and focus
• Gain your staff’s trust and respect
• Guiding response to change
• Conduct positive performance appraisals

David Yoho is one of the world’s most respected sales and management experts. He has provided consulting and training services in more than 400 contact centers.

His “Ultimate Hiring System” and his “M & M Game Plan” for Managing and Motivating TSRs are used by thousands worldwide. He may change the way you think and feel about how you do your job.