|
|
|
|

 

Welcome to the Midwest Chapter
including Iowa, Kansas, Minnesota, Missouri, Nebraska, North Dakota & South Dakota

NEXT EVENT

header

We live in a world where our joy has been stolen.

Leaders and managers are facing pressures and challenges to improve business outcomes; while at the same time leaders and managers must try to inspire and motivate the team to increased effectiveness.

So what are the critical skills and attitudes needed to be a successful leader (and get back some joy)?

In this ATA Midwest event, Sandra Steen will explore the proven concepts and models of great leaders based of her years of experience as well as proven research. Some of the exciting topics include:

  • Understanding your team's strengths
  • Staying focused on business outcomes
  • Understanding how to use dashboards to measure success
  • Effective Coaching: The best leaders are the best coaches
  • Building a culture of discipline
  • Building and inspiring passion

Sandra Steen is the founder and president of Sandra Steen Consulting LLC, an international speaking, training, consulting firm, founded in May, 1993. She is a graduate of Southern Methodist University with many years of corporate experience and is considered a communication and leadership expert. Her passion is stated in her company's Mission Statement... Helping organizations and individuals identify, clarify and achieve PURPOSE.

REGISTER

THURSDAY
May 17, 2012
9a - 4p

LOCATION

Regency Lodge
909 S. 107th Ave.
Omaha, NE 68114
402-397-8000

COST

$79 ATA Members
$49 each addt'l from same company

$99 Non-Members
$59 each addt'l from same company

CONTACT

Angela Morris Email
402-210-2692 x201 | EMAIL

CONNECT

facebooklinkedin

Sandra Steen has traveled internationally with a Fortune 500 corporate audience that has ranged from SONY, Procter & Gamble, SBC, AT&T, Royal Caribbean, SeaWorld, JCPenney and Wal-Mart. With a growing list of attendees, Ms. Steen has spoken to over 500,000 people declaring a message of defined purpose and JOY- filled living. Ms. Steen genuinely expresses, "I have found that behind every Joyful, Purposeful and Productive life there were critical decisions that got them there."

Sandra Steen has received various accolades and awards for outstanding contributions in corporate America including the Entrepreneurial Spirit Award, the Texas Woman to Watch Award and the San Antonio Business Journal's Small Business Award. She was a finalist in the Ernst & Young's Entrepreneur of The Year Award, and received the International Firm of the Year award. She is a frequent guest on the NBC WOAI TV The Living Show, CBS Affiliate Show -Great Day SA and the internationally acclaimed show: "I'm Just Saying". She has been featured in numerous newspapers and magazines such as; The Business Journal and USA Today. In 2011, Sandra Steen was named by BCNN News as one of the Top 25 most Influential Female Leaders in the United States.

Sandra Steen recently authored the book, "Who Stole My Joy?" which empowers readers to uncover the "Joy Robbers" of their present circumstance and discover the "Joy Builders" of their best life. Ms Steen's book will be featured in a soon to be released animated film. In addition to the book, Ms. Steen started marketing her delicious oatmeal cookie mix to consumers because she wanted them to experience the joy that she felt when clients, families and friends tasted her famous oatmeal cookies!

Sandra Steen says she is in the "Joy" business which has unlimited supply and endless demand!

AGENDA

8:30 - 9:00a Registration and Coffee
9:00 - 9:15a Opening remarks, sponsor introductions and speaker introduction
9:15 - 10:30a Sandra Steen: The Joy of Building Successful Leaders
10:30 - 10:45a Break
10:45 - 11:00a Diamond Sponsor Presentation
11:00a - 12:00p Sandra Steen: continued
12:00 - 1:15p Lunch and Roundtable discussions
1:15 - 1:30p Sponsor remarks
1:30 - 2:30p Sandra Steen: continued
2:30 - 2:45p Break
2:45 - 3:30p Sandra Steen: continued
3:30 - 3:45p Closing remarks and Call Centers Care event
 

SPONSORS

five9 nobelbiz
interior concepts avtex
© American Teleservices Association | CEP | SRO | Regulatory Guide ATA facebookATA twitter ATA linkedin ATA youtube

Previous Events

header

Five Steps to Creating a Masterpiece that Increases
Morale & Performance

Keynote Speaker:
Tim Keck

Managing Partner
Performance Insights, Inc.

 

Thursday
March 29, 2012

 

SPONSORS

nobelbizLogo orangetreeLogo

avtexfive9

header


header

Check out photos from our Critical Skills for Call Center Leaders

header
 
Fueling Peak Performance in Your Inbound or Outbound Call Center Operation

View video from this event:



 
 
   

American Teleservices Association
8500 Keystone Crossing, Suite 480
Indianapolis, IN 46240
317.816.9336 ● www.ataconnect.org

© 2012