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You will be given a glimpse at the Disney approach to "Creating Relationship Magic" with their Guests through the Cast members of the Disney Reservation Center.
Using the goal of "surprising and delighting" the Guest at every touch point, Disney achieves best-in-class service ratings while significantly increasing revenue per call.
Bob will discuss how using a combination of technology, finding the right fit Cast Members and creating the right motivation while keeping it fun has transformed the DRC into a strategic profit center for the Parks and Resorts Segment of the Walt Disney Company. |
Thank you to our sponsors!
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Guest Presenter: |
Bob Simmonds, Vice President, Travel Operations
Disney Destinations, LLC
(Mr. Simmonds Bio) |
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Date: |
Tuesday, May 20, 2008 |
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Time: |
11:00 AM - 2:00 PM |
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Location: |
Maggiano's Little Italy
1201 Filbert Street
Philadelphia, PA 19107
215-567-2402
www.maggianos.com |
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Cost: |
$35 per person |
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REGISTER: |
CLICK HERE |
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For more info: |
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For sponsorship: |
Mike Lantzy
mikelantzy@mmig.net |
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