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2010 ATA Compliance Education Series
THE CONTACT CENTER: LEGALLY SPEAKING
Orlando ● Tuesday, March 16

Can you “talk the talk” of legalese when it comes to the issues facing contact centers?

Attend an ATA Compliance Seminar
and learn to speak the language!

The ATA is bringing you brand new content for 2010
so you can speak about the topics that matter,
both inside and outside a successful call center.

Join us in a city near you for a full-day seminar
led by legal experts!

Title Sponsor:

Legally Speaking – we’ll talk about . . .

The Word
on Regulation & Compliance

The buzz about DNC & lead generation
Managing existing business relationships (EBR’s)
What the FTC has to say about contact centers
A look at recent enforcement actions that you’ll want to avoid
Trends in worldwide regulation to pay attention to
Talking about the industry’s self-regulation organization (SRO)
Know it, speak it, write it down (compliance documentation)

The Talk
about Labor Law

Comments about protecting proprietary & confidential info
Let’s chat about wage and hour enforcement & class action lawsuits
What your employee handbook should say to avoid liability
Discuss labor organization efforts (unions) in the call center industry
The legal and practical implications of social networking by employees
What you should and do say if Immigration comes knocking on your door
Speaking clearly about recent changes in employee leave law, ADA & FML

Supporting Sponsors:

Full-day
Compliance Seminar

Tuesday, March 16

8:30 AM - 4:00 PM
Registration Begins 8:00 AM

$49 (ATA Members)
$99 (Non-members)

Space is Limited - Register Early!
Breakfast & Lunch Provided

Anyone in your company
involved in sales, marketing,
operations, compliance, or
human resources will benefit
from the information they
will learn from the ATA's
expert speakers.

Hear from . . .

*Contact Center Regulations & Compliance Expert*	*The Voice of the Contact Center Industry*	*Employee Relations Expert for Contact Centers*

Mitch Roth Attorney at Law/Partner, Williams Mullen ATA General Counsel	Tim Searcy Chief Executive Officer of the ATA	Chad Richter Attorney at Law, Jackson Lewis Committee Chairman for the ATA Labor Relations Forum

American Teleservices Association
3815 River Crossing Parkway, Suite 20
Indianapolis, IN 46240
317.816.9336 ● www.ataconnect.org