The American Teleservices Association (ATA) is the only non-profit trade organization dedicated exclusively to the advancement of companies that utilize contact centers as an integral channel of operations. ATA members include companies with inbound or outbound contact centers, users of Teleservices, trainers, consultants, and equipment suppliers who initiate, facilitate, and generate telephone, Internet, and e-mail sales, service, and support.

Founded in 1983, the American Teleservices Association (ATA) represents more than 4,000 contact centers that account for over 1.8 million professionals worldwide. Contact centers offer traditional and interactive services that support the e-commerce revolution, provide specialized customer service for Fortune 500 companies, and generate annual sales of more than $900 billion.

ATA provides leadership in the professional and ethical use of the telephone for conducting business and is committed to serving the needs of its members, recommending the highest standards of quality for the channel and protecting the rights of consumers. Members benefit from the ATA’s strong advocacy at the national and state level; advanced and timely educational opportunities and business-building events; advocacy and support in the public realm; and rich and trusted resources for Teleservices professionals.

If you are interested in additional information on the benefits of membership with the ATA, contact us at:

Email: contact@ataconnect.org

Phone: 317.816.9336

Fax: 317.218.0323

Our Mission

ATA is committed to serving the needs of its members by recommending the highest standards of quality for the channel and protecting the rights of consumers. ATA values members by providing essential business elements in the form of. . .

• forums for networking at international, national and regional levels;
  
• programs for business learning;
  
• advocacy of Teleservices users' and providers' interests before State and Federal government;
  
• research on consumer and regulatory topics of interest to Teleservices users and providers;
  
• consensus, voluntary guidelines for industries who utilize Teleservices in their business operations;
  
• information about global developments in Teleservices; and
• education of the general public and media to promote Teleservices providers' and users' business interests of their strong commitment to customer service and satisfaction.

Our Team

Meet our team of industry executives and experts who dedicate their time to the growth and prosperity of Teleservices!