The Teleservices Glossary of Terms contains over 500 terms utilized by inbound and outbound contact centers, users of telemarketing, and industry suppliers and consultants.  This tool was designed to serve as a quick reference guide for experienced teleservices professionals or as a training tool for new professionals.

Our online tool allows users to provide feedback about the definitions, thereby enhancing the quality and effectiveness of standard definitions for the industry.

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PDF version of full glossary

Abbreviations