Customers are taking greater control of their own
consumer
experiences through social media!
What does this mean for Customer Care?
New York Metro Chapter
2009 Summer Social
Wednesday, June 24
11:30 am - 4:30 pm |
 |
Don't be left behind....
- Build closer relationships with your customers
- Better understand your customer needs
- Increase customer loyalty
- Improve the customer care experience
- Be a better customer advocate
Join us at the glamorous Battery Gardens Restaurant
for a fabulous afternoon
of networking and education,
including a delicious lunch at noon
and a cocktail reception at the end of the day. |
Location:
Battery Gardens Restaurant
Inside Battery Park
Overlooking the
Statue of Liberty
Cost:
ATA Members: $75
Non-members: $95
|
| Speakers you wont want to miss . . . |
|
 |
Eric Blinderman has more than 20 years experience in helping clients build brands and business by effectively defining, shaping and telling their stories. A “card-carrying generalist,” Eric has counseled clients in virtually all industries, with strong background in consumer healthcare, travel and tourism, packaged goods, personal care, consumer technology, financial services, food and beverage, lifestyle products and entertainment. |
 |
Connie Caroli is Founder and President of TeleManagement Search, the leading national executive search firm dedicated to call center, telesales and customer service managerial positions. She is author of the annual Call Center, Telesales and Customer Service National Salary Guide, a contributor to numerous professional publications. |
 |
Yianni Garcia is a social media blogger, digital marketing expert and education technology enthusiast. He currently works with a McGraw-Hill Higher Education start-up called GradeGuru.com, a collaborative learning platform for college students to share notes. |
 |
Tullio Siragusa is a 20 year veteran of the Media (Search, Publishing, Web/Mobile and Social Networks), Software (Products and Services), Consulting (IT, M&A, Professional Services), and Telecommunication (Data and Voice) industries.
Mr. Siragusa is Co-Founder, Director and recent CEO of M3 Mob an integrated mobile and web, social media and self publishing company, for entrepreneurs and social scene makers. |
 |
With nine years of experience in consumer product and business-to-business communications, Meredith Topalanchik combines a passion for media and client relations with a strong creative voice. In her role as a director, client services at CooperKatz, she leads public relations programs for Coldwell Banker and ASCAP (the American Society of Composers, Authors and Publishers), as well as significant projects within the Cogence® practice. |
|
Event Sponsors:
|
|
