American Teleservices Association

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As the only association exclusively dedicated to the teleservices industry, the ATA is preparing to launch the 2008 Buyers Guide! This spring, only ONE book will contain an extensive member listing, a comprehensive industry fact book, and the ultimate outsourcers guide! Your potential buyers will turn to one resource this year for industry solutions – Will They Find You?

The ATA 2008 Buyers Guide will be made available at the 2008 Washington Summit. Please submit all information no later than February 8th, 2008 to be included in the definitive guide to the teleservices industry!”

The ATA utilizes a Rating system to signify participation in various events, advocacy efforts, and member services. These ratings will identify the levels of involvement among our members that help the ATA continue to support the Teleservices industry.

Please be as accurate as possible when filling out the 2008 Buyers Guide form, as all information submitted will be verified by the ATA. The results from the Rating system will be listed in the front of the 2008 Buyers Guide, so please complete the form today!

Platinum Membership = 2 Stars
Other Memberships and Activities = 1 Star

National Board Member	Chapter Board Member	SRO Trustee
ATA PAC Payroll Deduct	Compliance Seminar Attendee	Annual Convention Attendee
Washington Summit Attendee	Chapter Event Attendee	Regulatory Guide Subscriber

Contact Information:
Primary Contact Name:
CEO:
Business Development / RFP Contact:
Compliance Officer:
Marketing Director:
Sales Director:
Company:	If you would like to include a company LOGO and a 100 word description in your listing, please CLICK HERE.
Years in Business:
Years as an ATA Member:
Total Number of Employees:
Home Office Address:

City:
State:
Zip Code:
Telephone:
Fax:
E-mail:
Website

ATA Membership: Is your company an ATA Member?
If yes, please indicate your membership level.

Platinum Corporate II Corporate I Small Business Non-Profit Non-Member

To receive two stars on the ATA Rating CLICK HERE to Upgrade to Platinum now!

ATA Participation: What ATA activities have you or someone from your company participated in during the last year? (Check all that apply.)

Annual Convention & Expo	ATA Regulatory Guide	Chapter Event	Compliance Seminar Series
National Board of Directors	ATA Registration Guide	Chapter / National Event Speaker	Sponsored an ATA Event
Chapter Board of Directors	ATA-PAC Payroll Deduct $1,000 + up	Self Regulatory Organization	ATA-SRO Trustee
Washington Summit	ATA-PAC Contribution $1000 and up	Booth at National Convention

Chapter Board of Directors: Please select your local ATA Chapter:

Arizona	CALA (Caribbean and Latin America)	Canada	Great Lakes
Mid Atlantic	Midwest	Mountain	South Central
South Central	New York Metro	Potomac
Southeastern	West Coast	Florida

Industries: What industry does your company work in? (Please limit to six.)

Automotive	Hardware	Political Fundraiser	Fundraising
Consumer Products	Insurance	Shipping	TV/ Satellite
Credit Cards	Internet Technology	Software	Utilities
Entertainment	Manufacturing	Stores	Other, please specify.
Finance	Mobile	Telecom
Government	Pharmacy	Travel and Leisure

Locations -States where you have operations, (please list number of call centers per state):

Alabama	Hawaii	Mississippi	Oklahoma	Washington
Alaska	Idaho	Missouri	Oregon	West Virginia
American Samoa	Illinois	Montana	Pennsylvania	Wisconsin
Arizona	Indiana	Nebraska	Puerto Rico	Wyoming
Arkansas	Iowa	Nevada	Rhode Island
California	Kansas	New Hampshire	South Carolina
Colorado	Kentucky	New Jersey	South Dakota
Connecticut	Louisiana	New Mexico	Tennessee
Delaware	Maine	New York	Texas
District of Columbia	Maryland	North Carolina	Utah
Florida	Massachusetts	North Dakota	Vermont
Georgia	Michigan	Northern Marianas Islands	Virginia
Guam	Minnesota	Ohio	Virgin Islands

International Locations -Does your company have international call centers? If so where?

Total Number of Seats

	<100
	100 - 250
	250 - 500
	500 - 750
	750 - 1,000
	>1,000

Actual Number of Seats:

Total number of call center agents:

	<100
	100 - 250
	250 - 500
	500 - 750
	750 - 1,000
	>1,000

Actual Number Call Center:

Overall % of Inbound volume (current business conditions):

< 25%

25% - 50%

50% - 75%

75% - 100%

Overall % of Outbound volume (current business conditions):

< 25%

25% - 50%

50% - 75%

75% - 100%

Specialties:

Note: Please list the top 8 specialties within your center, noting “1” as the most prominent, and “8” as the least.

	1-800 Toll Free
	Answering Service
	Appointment Setting
	B2B
	B2C
	Branding Services
	Business Product & Services
	Collections
	Customer Acquisition
	Customer retention
	Customer Service
	Data base Marketing
	Dealer/ Product Locator
	Fundraising
	Help Desk
	Lead generation
	Market Research/Survey
	Multi-Lingual Support
	Order Taking
	Service Technical Support
	Third Party Verification
	Up-Sell/Cross-sell

Part B: Industry Research and Information (Note: For internal ATA use only)

Please list your vendors for the following:

Call Recording/Call Logging

CRM/E-CRM

Automated/IVR

Software Data Protection

Predictive Dialer

Multi-Level Communications Platform

Telecommunications

Direct Teleservices Revenue generated:

	Less than $500,000		$30-40 Million
	$500,000 - 1 Million		$40-50 Million
	$1 Million - 5 Million		$50-60 Million
	$5-10 Million		$60-80 Million
	$10-20 Million		$80-100 Million
	$20-30 Million		$100 Million +

Challenges:

(On a scale of 1 – 5, please identify the level at which you find the following factors challenging. “5” should signify the most challenging, and “1” the least.)

Compliance/DNC Regulations
Technology Concerns
Staffing/Retaining Quality Agents
Customer experience
Quality Assurance
Acquiring Clients

If you are interested in an upgraded entry or an advertisement in the Buyers Guide CLICK HERE

An upgraded listing includes the following: Company Logo, 100 Word description and bolded text. If you also purchase an advertisement we will include a “See Our Ad on Page __”, too.

Please keep in mind your membership dues must be current in order to have your information published in the Buyers Guide!

Referral: Who do you know that should be included in the ATA Contact Center Directory?

Contact Information:
Name:
Company:
Years_in_Business:
Home Office Address:

City:
State:
Zip Code:
Telephone:
Fax:
E-mail:
Website

American Teleservices Association
3815 River Crossing Parkway, Suite 20
Indianapolis, IN 46240
317.816.9336 ● www.ataconnect.org